Fees & Insurance
| Service | Fee |
|---|---|
| Individual Therapy | $190 per session |
| Couples Therapy | $280–$300 per 90-minute session |
| Family Therapy | $300 per 90-minute session |
| Student Therapist Clinic | $80–$150 per session; limited sliding-scale options based on availability |
| Reunification Therapy | $190–$400 depending on clinician, service and session type |
DIRECT BILLING
Direct billing may be available for some extended-health insurance plans. Availability depends on the insurer, the clinician’s professional designation and the terms of the client’s individual plan. If direct billing is not available, Elpizo will provide a receipt for the client to submit. Contact Client Care before the first appointment to confirm whether direct billing is available. MVA and EAP services may follow different billing arrangements.
Receipts, Payment & Cancellation
RECEIPTS
After payment, clients receive a receipt showing the clinician’s name, exact professional designation and the service details needed for insurance submission.
PAYMENT
Payment is generally due on the day of the appointment. Elpizo accepts e-transfer, debit or credit card through its secure payment process. Payment may be completed immediately before or after the session depending on the payment method and service arrangement. A valid credit card may be required to remain securely on file for charges specifically authorized in the service agreement, such as an unpaid session, missed appointment or late cancellation.
CANCELLATIONS
Please provide at least 24 hours’ notice to cancel or reschedule. Appointments cancelled or rescheduled with less than 24 hours’ notice, and missed appointments, are generally charged the full session fee. A late-cancellation fee will not be charged for a genuine emergency or exceptional circumstance. Clients should contact their therapist or Client Care as soon as reasonably possible.
PSYCHOTHERAPY SERVICES
Psychotherapy services are generally exempt from GST/HST. Tax may apply to non-psychotherapy services, educational programs, workshops or other offerings where required. Elpizo will apply tax according to current law and accounting advice.
Therapy fees vary by clinician, service and session length. Your exact fee and the professional designation shown on your receipt will be confirmed before your first appointment. View Fees & Insurance.
Reduced and sliding-scale fee applies to individual counselling only and is available through the Student Therapist Clinic. See Fees & Insurance for full details.