Last updated: October 13, 2026
Elpizo Counselling Services Inc. respects your privacy. We handle personal information in accordance with applicable privacy laws, including Ontario’s Personal Health Information Protection Act (PHIPA), where it applies.
Elpizo is responsible for personal health information in its custody or control. Clinicians and staff who handle information on Elpizo’s behalf must follow applicable privacy policies and professional obligations.
We may collect the contact, and inquiry details you provide through our website. We also collect the personal health information needed to provide counselling and related services. We use this information to respond to inquiries, arrange and provide services, maintain records, manage billing, and meet legal and professional obligations.
Please do not include detailed health or clinical information in a general website form. Website forms and email are not emergency services and are not monitored continuously. For urgent support, see our Crisis and Emergency Support information.
Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site and improve it. Analytics may collect information such as pages visited, browser and device details, approximate location, and cookie-based identifiers that can distinguish visits.
We use analytics reports to understand general website use. We do not intentionally send names, contact details, form entries, or personal health information to Google Analytics. You can block or delete cookies through your browser settings; some parts of the site may not work as intended if cookies are disabled.
We use or disclose personal health information with your consent, when authorized or required by law, or as otherwise permitted under applicable privacy laws. Service providers who support our operations may handle information on our behalf, subject to appropriate safeguards.
We use administrative, technical, and physical safeguards designed to protect information against loss, theft, and unauthorized access, use, or disclosure. We keep records for the periods required by applicable law and professional obligations. When records are no longer required, we dispose of them securely.
You may contact us with questions about our privacy practices or to request access to or correction of your personal health information, subject to applicable legal limits.
Privacy contact: Privacy Officer, Elpizo Counselling Services Inc.
Phone: 1-877-335-7496
Email: admin@elpizocounselling.com
Mail: 192 Main St E, Lower Level, Milton, ON L9T 1N8
If you have a privacy concern, please contact us first. You may also make a complaint to the Information and Privacy Commissioner of Ontario.